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Focused Supervision and Leadership
A
Powerful 5 Days of Advanced Management Training
Back in the nineteen-hundreds lines of authority were
clear. Today, authority and accountability are
confused by things like matrix management and virtual
teams. Even so, work has to get done and somebody
is held accountable for results. Supervision is
looking a lot more like leadership. How do you
get people to want to do what you want them to do?
How do you get commitment when tools of enforcement
are limited?
 This
workshop is broken into focused modules, starting with
an understanding of the skills and attitudes of individual
contributors. We then look at work styles.
Some people are very goal oriented, looking for shortcuts
and more efficient ways to get quick results.
Others are more methodical in their approach to work
and let the process guide them towards the goal.
Next we deal with conflict in a constructive way.
Bright committed people will always disagree about important
details, even when they all want to achieve the same
goal. Our goal is not to resolve or manage the
conflict, but to keep it constructive so something good
can come out of it. No management class would
be complete without a good look at diversity in the
workplace. People come from different backgrounds
and have different expectations. We learn to listen
to the other person and respond with respect.
The format of this workshop is interactive with a balance
of lecture and discussion. When a group of supervisors
from your organization take this workshop together,
they learn from each other and form their own network
for getting things done. We can do it all in one
week, or break it into multiple sessions, based on your
needs.
Benefits
- See team leadership from a new perspective and learn
new options for handing challenging situations.
- Learn to observe different work styles in action
and modify your approach with individuals so you are
more effective.
- Discuss with other leaders how to handle different
situations and learn from each other.
- Get past traditional conflict management and look
for opportunities to make conflict constructive.
Agenda
Unit I: Focus on Skills and Attitude
-
You
manage an experienced, skilled worker differently
from an inexperienced person. Learn a structured
approach for planning an effective supervision strategy
for each employee.
-
Find
your preferred style and look at the alternatives.
Flexibility leads to maximum effectiveness.
- Willing and Able/Unable
- Reluctant and Able/Unable
- Green, yellow, red: what you do well, not so well,
and downright poorly
Unit II: Focus on the Goal
- Be careful where you focus, you might get it
- Focus on what works rather than problem solving
Unit III: Focus on the Individual
-
Even
when we all have the same goal, we approach work
in different ways. As a result, we don’t always
make sense to each other.
-
Learn
to recognize four distinct ways people approach
work and develop different strategies for various
approaches.
-
The
goal is to develop mutual respect within your work
team, even though you each have different expectations.
- People/Task
- Quick/Methodical
Unit IV: Focus on Diversity
Unit V: Focus on Conflict
-
Not
all conflict gets resolved. Bright people
will always have differences of opinion. Learn to
keep conflict constructive.
-
Recognize
constructive, passive and aggressive conflict.
-
Be strategic.
Recognize 12 distinct reactions
to conflict and responding constructively to each.
 Unit
VI: Focus on Values
- Finding shared values
- Dealing with differences in values
- Managing through values rather than rules
Unit VII: Focus on Change
- Learn steps for increasing buy-in.
- Identify forces holding you back and forces pulling
you forward
- Individual reactions to change: innovators, change
agents, pragmatists, skeptics, traditionalists
- Leaving the past behind
Unit VIII: Leadership
-
Find
your source of power and learn how you can maximize
your leadership effectiveness.
-
Develop
team commitment.
-
Play
to your strengths and manage around your weaknesses.
-
Learn
steps to use to turn your team’s focus to solutions,
rather than problems.
-
Delegation
is a tool to advance your career.
Unit IX: Communication
- Increase effectiveness in written and spoken communication
- Enhance your impact with visual aids and exercises.
- Practice presentation skills.
Time Frame: Five days (may be broken into multiple
sessions)
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