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Toll-free: 877.252.6303
Local: 303.290.8989
Fax: 303.290.0464
Centennial, Colorado
Blog
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Business Process Improvement
Helping Your Business
Quality is a never-ending quest and Business Process
Improvement is the solution that enables your
organization to continuously discover and eliminate
problems and inefficiencies.
Continuous Process Improvement is a way of life;
it accomplishes improvement by using small-step unintrusive
improvements, rather than implementing one huge disruptive
improvement.
Blaming and Problem-Solving Doesn't Work
The goal of Process Improvement is to move away from
blaming employees and customers for problems or failures
to focusing on how we can make our work simpler and
reduce errors. As a result, quality improves because
your staff is actively engaged in the solutions.
Outcomes to Expect
When you shift your focus from blame and problem-solving
to learning what causes things to happen, you aquire
information your organization can use to:
- Reduce variation.
- Remove activities that have no value to the organization.
- Improve customer satisfaction.
- Increase quality.
- Increase profits.
Business Process Improvement: The Teams on Target
Way
At Teams on Target, identifying and eliminating problems
and inefficiencies is only the beginning. Our goal
is to make process improvement a true way of life
for employees at all levels of your organization.
The Teams on Target approach to business process improvement
involves five steps:
Step One: Study
We review your current business processes, rank the processes
by level of effectiveness, identify process owners, diagram
our learning to help you understand core processes, and
create a Wish List of Areas for Improvement.
Step Two: Inform
We then share what we've learned about your processes
widely so each staff member can connect the overall processes
to his or her specific role. We also look at the costs
of ineffectivness in terms of effects on customers, speed
to market, and so on.
Step Three: Identify Core Customers
We review your customers and identify those whose needs
and wishes should have the greatest weight in making process
improvements.
Step Four: Prioritize Processes Strategically
Teams on Target then helps you select the processes for
which improvement will result in the greatest gains for
your organization. For example: processes highly visible
to customers and those which clearly need improvement.
Step Five: Re-design Processes
To do this we work with you to:
- Set up re-design teams to develop the plan of action.
- Communicate to everyone the process improvement priorities
and objectives.
- Document annual process improvement objectives for everyone.
- Execute the process changes.
Track and celebrate accomplishments.
What Can Teams on Target Do for Your Organization?
To learn more about how Teams on Target can help your
organization find and eliminate problems and inefficiencies,
start here:
Download our free article:
9 Critical
Successful Factors for Redesign Projects
- Call Teams on Target and let's discuss where you
want your organization to be and how we can help you
get there. You can call us at 303-290-8989 or if you
prefer, email us.
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Does Your Team Need Process Improvement?
If your team is good at fighting fires, the answer
is probably yes.
It is not good for staff to be fire fighters-we want
them to improve the systems so they eliminate the
fires.
Real firemen spend the majority of their time inspecting
commercial buildings and advise tenants and owners
about what they can do today to minimize the possibility
of a fire ever happening
Courses Offered
- Increasing Effectiveness of Existing Processes by 50%
- The Step-by-Step Method to Evaluating Outdated Processes and Designing New Business Processes that Dramatically Improve Productivity
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